Upgrading Smart Workspaces Kiosk/Signage Version

Kiosk v2.1: Upgrading from Kiosk v2.0 to Kiosk v2.1

Kiosk v2.1 Feature Overview

https://app.vidcast.io/share/0093ec2d-ae0f-466e-ab6f-6a38055f8473

Kiosk v2.1 Release Notes

(PREVIEW - pending final design, development, QA, and early tester feedback)

• Kiosk

  • Multi-Floor Pathfinder - get step-by-step instructions when getting directions to a POI on a different floor

  • Floor “short names” appear in space constrained text fields (e.g. Building Overview floor numbers replaced with short names, and dropdown floor picker replaced with short names)

  • New Rooms/Desks/All Spaces widget (Desks requires Spaces Premier license)

  • New design for “On this floor” POIs widget and moved from bottom right to left side

  • Room Finder combined into Search

  • New Search filters (e.g. type: Meeting Rooms | Desks | All, Smart Room toggle, Tags will dynamically appear based on Space Manager settings per room)

  • Search results have clear, quick-to-access buttons for Directions (activates Path Finder and/or QR codes for turn-by-turn Wayfinding), and Details (shows the room or desk on the map with POI Details popup in bottom right)

  • Language selector

• Space Explorer Web App

  • NEW web application for viewing room availability (requires Spaces Advantage license), or booking desks (requires Spaces Premier license).

  • Use Microsoft, Webex, or Google Login to access a familiar map interface with a responsive design layout on mobile and laptop/desktop screens.

  • Wayfinding App (Clip) cross-launch: “Get Directions” button (mobile) or QR code (computer) enabled through Building Kiosk Wayfinding feature flag (enabled by Spaces team)

  • Share: open computer/mobile operating system share sheet (fallback to copy to clipboard in unsupported browsers) with a message and URL deeplink to the room or desk. On the receiving end, after SSO authentication, view the shared room/desk (if enabled), get Wayfinding directions (if enabled), and Hold or Book (if enabled).

  • Room Booking: map-based, day of, quick meeting room booking (requires Spaces Premier license) and configuration in new Space Experience > Settings > Location & Room Overrides section (requires Microsoft Login)

• Space Manager

  • ⚠️ Room Occupancy Reports moved to Space Utilization app

  • Manage Rooms

    • NEW design and layout for quicker editing, legibility

    • Configurable columns to show/hide columns in the meeting room list view

    • Inline editing for connecting Webex Workspace and Calendar resources

    • Capacity - after clicking on a Meeting Room name in the list view, there is a new field under Room Details to add or edit the Capacity

    • Tags - next to the Capacity field is a new Tags field that appears under Search filters on Kiosk (Web App support for Tags is planned for a later update.)

  • Manage Desks

    • NEW page for managing bookable desks (requires Spaces Premier license tier)

    • Connect Cisco Standalone Navigator (running RoomOS desk UI or Cisco Spaces desk booking PWA)

    • Connect Cisco RoomOS Desk Series devices

    • Connect Cisco PhoneOS Phone Series devices

    • Learn More: https://runbooks.ciscospaces.io/docs/space-explorer-web-app

• Space Experience

  • NEW design and layout for quicker editing, legibility

  • ⚠️ NEW Floor View w/ floor selection option (On v2.0 and earlier, Building View would reset to the “Where am I?” floor after 4 minutes of inactivity. With this new configuration option, there is an explicit setting for this behavior and Building View will gradually be transitioned back to resetting to the Building Overview page instead of the “Where am I?” floor.)

  • NEW Settings section configurations

    • Global Wayfinding QR code expiry and Branding settings

    • Kiosk & Web App - Location & Room Overrides for Building, Floor, and Room level features:

      • Pathfinding

      • Wayfinding

      • Room Occupancy

      • Room Hold/Book/None

      • Desk Booking

Kiosk v2.1 Upgrade Timeline

Upgrades for all customers in each region/environment are performed on the following dates:

• All customers in .sg (SG) environment will be upgraded on 31 August, 2026.

• All customers in .eu (EU) environment will be upgraded on 8 September, 2026.

• All customers in .io (US) environment will be upgraded on 2 September, 2026.

Email notifications will be sent out to admins in anticipation of this update with details around timing and release note details.

If you wish to upgrade sooner in order to get early access or try new features, please create a support ticket via the menu in the top right banner and request to upgrade to Kiosk v2.1, or reach out to the Cisco Spaces team.

Upgrade Process

All Kiosk applications will be updated automatically.

Post Upgrade Recovery Steps

If you are seeing one of the following on your Kiosk app, please follow the steps below.

1. Ensure all Kiosk URLs are added to your firewall rules / allow list. Learn more: Cisco Spaces Firewall Traffic Matrix

2. If you are using Kiosk mode:

   1. Go to Device → All Configuration

   2. Search for KIOSK

   3. Click on KIOSK Mode

   4. Disable KIOSK mode and click Apply

   5. Follow the steps to re-enable KIOSK mode: Kiosk mode (Recommended for lobby displays)

3. If you are using Digital Signage mode:

   1. Go to Device → Digital Signage

   2. Disable Digital Signage mode

   3. Click Save

   4. Follow the steps to re-enable Digital Signage mode: Webex Control Hub: Configure Webex Device in Digital Signage Mode

4. If you are using a 3rd party (Non-Webex) device:

   1. Reboot your device or refresh your browser/app

Webex Device Upgrade

Once the pre-requisites are met (i.e. Tenant-wide feature flag set), Webex Device kiosks will be updated automatically.

Troubleshooting – if a kiosk has not updated automatically to the new UI:

1. Reboot the Webex Board

2. In Control Hub, go to the device > Digital Signage, then toggle Digital Signage off and Save, then toggle on and Save.

Non-Webex Device Upgrade

Once the pre-requisites are met (i.e. Tenant-wide feature flag set), Non-Webex Device kiosks (including Webex Devices in Kiosk mode) will be updated automatically.

Troubleshooting – if a kiosk has not updated automatically to the new UI:

1. Reboot the kiosk display device (or Webex Board)

2. If the Local Storage has been cleared, setup the device as a brand new Kiosk in the Space Experience app setup workflow.

Legacy “Token URL” Upgrade

You are strongly encouraged to switch to:

1. Webex Device method (using xAPIs to deploy to a Webex Device in Digital Signage mode)

2. Non-Webex Device method (using your Tenant-specific kiosk URL, which displays a 4-digit code)

If you absolutely cannot switch to these officially supported methods due to technical reasons and you have cleared your specific use case with the Cisco Spaces product management team, then proceed to the instructions below. Otherwise, your kiosk app may stop working in a future update.

To upgrade “Token URLs” of the following format:

• IO: https://workspaces.dnaspaces.io/?token={{token}}

• EU: https://workspaces.dnaspaces.eu/?token={{token}}

Edit the domain in the URL from “dnaspaces” to “ciscospaces” and leave everything else the same. For example:

• IO: https://workspaces.ciscospaces.io/?token={{token}}

• EU: https://workspaces.ciscospaces.eu/?token={{token}}

You may have other portions of text, such as “#/dashboard” on the end, or various other query parameters. These pieces of information should be removed from the URL.

Continued Issues Post Upgrade

If after going through steps above to resolve any unforeseen issues please open up a TAC case through our support process.