Upgrading Smart Workspaces Kiosk/Signage Version

Kiosk v2.0: Upgrading from Kiosk v1.2 (December 2024) to Kiosk v2.0 (July 2025)

Kiosk v2.0 Feature Overview

Note: in the video and screenshot, not all features may be included in Advantage (ACT/Unlimited) license today. For example, “Get Directions” button in the Room Detail popup is currently only for Wayfinding customers as a part of the Indoor Navigation Limited Availability (LA) release, but Path Finder on the kiosk is coming via a feature flag in v2.0 for Advtange (ACT/Unlimited). Similarly, Smart Rooms and the UI badges on the map are part of “Spaces for Wireless & Collaboration”.

Kiosk v2.0 Release Notes

• Kiosk

  • Backend architecture overhaul for scalability, and to support future feature rollouts (e.g. Smart Desks, room booking, multi-floor Path Finder, localization, and more)

  • Floor Occupancy and Environmental Widgets - widgets moved to the top of the screen and new dial design for improved legibility and accessibility

  • Adaptive Sensor Widget Layout – room details pop-up should reflect only the sensors added (e.g. previously, CO2 or any other sensor without data would show up for all rooms)

  • “No Data” summary status hidden

  • Cisco Spaces branding – update to Cisco brand logos displayed on the kiosk app

  • Default “Space Explorer” logo included on all kiosks

  • Customer Logo – logo added in a new section (Space Experience > Settings) and reflected in the top left corner of the kiosk app

  • Localization templating – laying the groundwork for future language translations. Individual language translations are being prioritized and delivered separately. At first, only a single language will be configured per Kiosk using the device/browser localization setting with other methods to change language following in future versions.

  • Fix: consistent fonts throughout various pages and text strings

• Space Manager

  • Space Manager > Manage Rooms – previously “Space Management” now updated to reflect the meeting room management actions

• Space Experience

  • Space Experience > Settings – new admin feature in Space Experience app to upload and manage customer brand assets

Kiosk v2.0 Upgrade Timeline

Upgrades for all customers in each region/environment are performed on the following dates:

• All customers in .sg (SG) environment are upgraded on November 21st, 2025.

• All customers in .eu (EU) environment are upgraded on January 19th, 2026.

• All customers in .io (US) environment are upgraded on January 27th, 2026.

If you wish to upgrade sooner in order to get early access or try new features, please create a support ticket via the menu in the top right banner and request to upgrade to Kiosk v2.0, or reach out to the Cisco Spaces team.

Webex Device Upgrade

Once the pre-requisites are met (i.e. Tenant-wide feature flag set), Webex Device kiosks will be updated automatically.

Troubleshooting – if a kiosk has not updated automatically to the new UI:

1. Reboot the Webex Board

2. In Control Hub, go to the device > Digital Signage, then toggle Digital Signage off and Save, then toggle on and Save.

Non-Webex Device Upgrade

Once the pre-requisites are met (i.e. Tenant-wide feature flag set), Non-Webex Device kiosks (including Webex Devices in Kiosk mode) will be updated automatically.

Troubleshooting – if a kiosk has not updated automatically to the new UI:

1. Reboot the kiosk display device (or Webex Board)

2. If the Local Storage has been cleared, setup the device as a brand new Kiosk in the Space Experience app setup workflow.

Legacy “Token URL” Upgrade

Note: “Token URLs” are strongly discouraged and with Kiosk v2.0 availability, their functionality will become severely limited in rare cases or completely removed. As shown below, they add significant overhead to managing Kiosk deployments and future upgrades. Most importantly though, they are an insecure method of deploying the Kiosk app to a device as they can be accessed from the internet. By contrast, the official Kiosk deployment methods (a. Webex Devices via APIs and b. Non-Webex Devices via 4-digit codes) are the only approved methods.

You are strongly encouraged to switch to:

1. Webex Device method (using xAPIs to deploy to a Webex Device in Digital Signage mode)

2. Non-Webex Device method (using your Tenant-specific kiosk URL, which displays a 4-digit code)

If you absolutely cannot switch to these officially supported methods due to technical reasons and you have cleared your specific use case with the Cisco Spaces product management team, then proceed to the instructions below. Otherwise, your kiosk app may stop working in a future update.

To upgrade “Token URLs” of the following format:

• IO: https://workspaces.dnaspaces.io/?token={{token}}

• EU: https://workspaces.dnaspaces.eu/?token={{token}}

Edit the domain in the URL from “dnaspaces” to “ciscospaces” and leave everything else the same. For example:

• IO: https://workspaces.ciscospaces.io/?token={{token}}

• EU: https://workspaces.ciscospaces.eu/?token={{token}}

You may have other portions of text, such as “#/dashboard” on the end, or various other query parameters. These pieces of information should be removed from the URL.

Note: in the Cisco Spaces Singapore environment (.sg) all “Token URLs” are already running on the https://workspaces.ciscospaces.sg/?token={{token}} so the only way to upgrade to v2.0 is for the Cisco Spaces team to enable the backend feature flag for the entire Tenant (all Kiosks).

Kiosk v2.1: Upgrading from Kiosk v2.0 (July 2025) to Kiosk v2.1 (coming soon)

Kiosk v2.1 Feature Overview

Coming soon…

Kiosk v2.1 Release Notes

(PREVIEW - pending final design, development, QA, and early tester feedback)

• Kiosk

  • Multi-Floor Path Finder - get step-by-step instructions when getting directions to a POI on a different floor

  • Floor “short names” appear in space constrained text fields (e.g. Building Overview floor numbers replaced with short names, and dropdown floor picker replaced with short names)

  • “Hot Desks on this floor” widget (requires Spaces Premier license)

  • New design for “On this floor” POIs widget and moved from bottom right to left side

  • Room Finder combined into Search

  • Search includes new filters (e.g. type: Meeting Rooms | Desks | All, Smart Room toggle, Tags will dynamically appear based on Space Manager settings per room)

  • Search results have clear, quick-to-access buttons for Directions (activates Path Finder and/or QR codes for turn-by-turn Wayfinding), and Locate (shows the room or desk on the map with POI Details popup in bottom right)

  • New Smart Room badge (requires SPACES-C-PRM license SKU)

• Space Explorer Web App

  • NEW web application for viewing room availability (requires Spaces Advantage license), or booking desks (requires Spaces Premier license).

  • Use Microsoft, Webex, or Google Login to access a familiar map interface with a responsive design layout on mobile and laptop/desktop screens.

• Space Manager

  • NEW design and layout for quicker editing, legibility

  • Configurable columns to show/hide columns in the meeting room list view

  • Inline editing for connecting Webex Workspace and Calendar resources

  • Room Occupancy Reports moved to Space Utilization app

  • Manage Rooms

    • Capacity - after clicking on a Meeting Room name in the list view, there is a new field under Room Details to add or edit the Capacity

    • Tags - next to the Capacity field is a new Tags field that appears under Search filters on Kiosk

  • Manage Desks

    • NEW page for managing bookable desks (requires Spaces Premier license tier)

    • Connect Cisco Standalone Navigator (running Cisco Spaces desk booking PWA)

    • Connect Cisco RoomOS Desk Series devices

    • Connect Cisco PhoneOS Phone Series devices

    • Learn More: https://runbooks.ciscospaces.io/docs/space-explorer-web-app

• Space Experience

  • NEW design and layout for quicker editing, legibility

Kiosk v2.1 Upgrade Timeline

Upgrades for all customers in each region/environment are performed on the following dates:

• To be announced…

Kiosk v2.1 Upgrade Pre-Requisites

Upgrades require being on Kiosk v2.0 (see: Kiosk v2.0: Upgrading from Kiosk v1.2 (December 2024) to Kiosk v2.0 (July 2025) ), which are complete in all environments on January 27th, 2026.

Upgrade Process

All Kiosk applications will be updated automatically.