Cisco Spaces Design & Deployment Module FAQ
Introduction
This document addresses known or potential questions from the three typical personas that will be interacting with the Cisco Spaces DDM. Two key personas are:
Customer IT team (CIO, VP of Networking, IT Manager etc.)
Cisco Channel Partners / MSPs
But before going into those specific personas, this document covers some basic questions which are considered independent of the persona type.
Non Persona Specific Questions
What is the DDM and what is included?
The Cisco Spaces DDM is a companion tool for validation of network design + deployment guidance for smart spaces use cases. The DDM ensures your network, and your buildings are optimized and ready to support smart spaces outcomes such as precise location and asset tracking, indoor navigation, occupancy analytics and more. DDM deployment guidance enables you to activate smart spaces use cases in your buildings.
Key Components of DDM
Phase 1 - Network Design Validation for Smart Spaces Outcomes
The Cisco Spaces DDM network validator validates that the planned or existing network design provided by the customer will lead to the successful deployment of Smart Spaces outcomes such as precise location and asset tracking, indoor navigation, occupancy analytics and more. Key activities in this are to validate the design for location best practices, validate AP density and AP placement for smart spaces outcomes. The output of this is a report validating the customer’s design and may include recommendations for changes in the placement of APs potentially including additional APs to be added as well as adjustments to the placement of planned/existing APs.
Phase 2 - Cisco Spaces OS Activation
Consecutively, the Cisco Spaces DDM – OS Activation component is intended to guide customers through the initial configuration of the Spaces platform. Guidance is provided for the deployment and fine-tuning of foundational components of the Spaces OS.
Spaces OS Core Components:
Connect and Onboard People – Seamless, Secure Wi-Fi Onboarding via Captive Portals and OpenRoaming
Connect and Onboard Things – Deploy, Manage and Monitor IoT Sensors
Digitize Buildings – Common Spatial and Location Context Across Buildings, Floors, Rooms, Desks
Understand People, Things, Buildings – Historical and Real-time Analytics of People, Things and Buildings
Phase 3 - Smart Spaces Use Case Deployment
The DDM provides step-by-step guidance of deploying specific use cases such as Space Explorer, Indoor Navigation, Smart Rooms, Smart Desking and more. For use cases such as indoor navigation, the DDM validates the accuracy of the blue dot experience and addresses key questions to optimize the experience as needed.
What are the key benefits of the DDM?
Customers that purchase the Design & Deployment Module (DDM) along with their hardware purchase can make use of the following benefits such as:
Modernize Your Infrastructure
Infrastructure upgrades are complex. Cisco Spaces DDM helps modernize your infrastructure and simplifies and assures deployment of key business use cases. That means less guesswork, faster rollouts, and confidence that your solutions are secure, scalable, and future-ready.
Let Cisco handle the complexity — so IT teams can be strategic enablers and drive business impact.
Densify and Future-Proof
Build a high-density, high-performance network that meets today’s demands and scales for tomorrow’s smart spaces outcomes.
Cisco Spaces DDM helps you validate, optimize your access point density as well as strategic placement and prepares your infrastructure for advanced use cases like real-time location services, Occupancy Analytics, Seamless Onboarding with OpenRoaming, IoT services, Indoor navigation and more.
Cisco Spaces DDM also reduces the time to deploy business critical outcomes while also reducing future troubleshooting and support tickets by ensuring the network is validated and deployed for smart spaces outcomes.
Create a Platform Effect
Transform your infrastructure into a sensor for smart spaces.
By aligning your Cisco networking and collaboration devices, you gain more than just connectivity — you activate a platform effect where every device works together, seamlessly, to drive better outcomes across your business
Deliver smart spaces use cases at a lower cost of ownership than various point solutions
How to buy DDM?
There are two main DDM licenses that can be purchased
SPACES-DDM
For Medium-density HW smart spaces use cases such as Wi-Fi and BLE based RTLS, OpenRoaming, and Occupancy Analytics (use cases typically found in the Spaces Advantage license)
SPACES-DDM is priced per device
SPACES-DDM-PRM
For High- density smart spaces use cases such as Indoor Navigation and high precision Asset Tracking (use cases typically found in the Spaces Premier license)
SPACES-DDM-PRM is priced per 10K sq.ft (this means for a 150K sq.ft building, you would need 15 of these licenses)
Both licenses have a 3-year minimum term. DDM can be purchased a la carte (recommended to be purchased with Cisco hardware but can be bought with software too).
What are the DDM inputs, what is the optimal customer journey?
Pre-sales
Sales/customer/partner/CX
Smart Spaces Studio – Use the Smart Spaces Studio to get an accurate pre-sales estimate (+/- 5-10%) of the hardware and software packages needed for Smart Spaces outcomes selected in the studio. Cisco highly recommends using the Smart Spaces Studio prior to procuring Wi-Fi 7 APs, licenses and/or bundles.
https://spaces.cisco.com/smart-spaces-studio/
Pre-deployment
Customer/partner/CX
Continue to use your existing defined processes for AP design (predictive/ap on stick/combo) in Ekahau/Hamina focused on meeting the customer Wi-Fi capacity/performance requirements as well as designing for RTLS. Use the per AP density output from the Smart Spaces Studio as a guideline for your AP design. Use the documented Cisco design guidelines for location outcomes such as AP based BLE indoor navigation and AP based UWB precise location (coming soon). Coming soon you will also be able to automatically apply Cisco specific smart spaces design profiles in Ekahau and Hamina which will allow those tools to consider smart spaces outcomes in their design requirements for placement of planned APs (coming soon).
DDM Validation
Cisco Spaces DDM – The DDM validates that the planned or existing network design provided by the customer/partner will lead to the successful deployment of Smart Spaces outcomes such as precise location and asset tracking, indoor navigation, and more.
DDM Network Validation must be done before the APs are deployed
Inputs to Validation
Recommended: Provide Ekahau/Hamina planned/existing AP designs to Cisco (if possible share Ekahau/Hamina projects to Cisco)
Alternatively: Provide CAD maps for all floors to Cisco (or vector pdf) along with AP placement reference designs
DDM does not create an AP design from scratch
Outputs from Validation
Smart Spaces validated report – DDM will provide a Smart Spaces validated AP report with recommendations to meet all intended outcomes (RTLS, indoor navigation etc.)
Deployment
Customer/partner/CX – Install the APs and network components as designed and validated in the previous stages. Note any installation challenges that may necessitate re-positioning APs, and which could alter the validated smart spaces outcomes.
Post-deployment
Customer/partner/CX – Continue to use your existing defined processes for post-deployment AP design validation via active/passive site surveys in Ekahau/Hamina focused on meeting the customer Wi-Fi capacity/performance requirements as well as RTLS requirements. Physical site walkthroughs may also help validate installed AP positions against the planned AP designs and DDM validation performed in previous stages.
Spaces OS Activation - Cisco Spaces DDM
Purpose
Guide customers through the initial setup and configuration of the Cisco Spaces platform to enable seamless deployment and use-case readiness.
Key Activities:
Overview of the product and OS deployment plan.
Discuss the Spaces OS Activation process as outlined in the Spaces OS runbooks.
Connect Cisco devices and third-party sensors.
Define location hierarchy and metadata.
Deploy and fine-tune foundational components, including AI Maps.
Provide onboarding materials to customers.
Address and resolve setup blockers.
Outcome
Ensure the customer’s environment is fully prepared for Smart Spaces use-cases deployment.
Smart Spaces Use Cases Deployment - Cisco Spaces DDM
Purpose
Guide customers through step-by-step use-cases deployment.
Use Cases and Deployment Activities:
Space Explorer
Indoor Navigation
Smart Rooms
Smart Desking
Space Utilization
Occupancy Analytics
And more…
Customer Engagement:
Provide step-by-step guidance for use case deployment
Address key questions to optimize use cases to meet customer needs.
Validation and Support:
Conduct onsite or virtual validations to ensure optimal functionality.
Onsite validations available for Indoor Navigation and Smart Rooms.
Collaborate with TPMs and network specialists to integrate customer-specific scenarios.
Provide guidance for challenging customer environments with recommendations.
What are the key areas the DDM validation is focused on?
Digitize provided Ekahau/Hamina projects and/or CAD maps in Smart Spaces Network Validator
Validate network for key smart spaces use cases:
Indoor Navigation
Occupancy Analytics
Asset Location
Various RTLS outcomes (may include high precision location with UWB)
Validate buildings to optimize smart spaces outcomes by evaluating:
AP Density
Building characteristics which may impact outcomes
AP to AP distance & position
Location design best practices
Smart Spaces validated AP position recommendations to meet all intended smart spaces outcomes (RTLS, indoor navigation etc.)
What is the argument for DDM?
DDM delivers value through multiple stages from pre-deployment validation to post-deployment OS activation and use cases deployment. It’s important at the HW purchase and design stage to ensure the right hardware is purchased, the right design considerations are taken into account and the infrastructure components are correctly planned.
DDM has been purchased but where to start now?
Start off by going to https://spaces.cisco.com/ddm/ and enter the information to get started.
Persona – End customer IT Teams (Ex: CIOs, Wireless IT leaders etc.)
Why do I need DDM?
The Cisco Spaces DDM will work with you and your customer through the network and design validation – making sure the right hardware is used at the right density and strategic positions, Spaces OS activation, and Use Cases deployment to ensure the customer’s network, and buildings are optimized and ready to support smart spaces outcomes such as precise location and asset tracking, indoor navigation, occupancy analytics and more. These are the outcomes customer IT teams are being asked to deliver leveraging their Cisco infrastructure, and it’s critical for customers for those use cases to be successful. The DDM is meant to augment and work with existing customer design processes and partner engagements.
I always buy hardware in bulk with +15% extra at 1000 Sq Feet per AP. What is the value of the DDM during the hardware buying cycle?
While the purchase of bulk quantity of APs with extra APs is very insightful, the purchase is only the beginning of the customer’s journey to fulfil the use case. For these outcomes to be real, the purchased infrastructure needs to be installed in correct locations and deployed correctly to scale and perform optimally.
The Cisco Spaces DDM helps customers validate that these outcomes are achieved in a scalable way.
Why should I buy DDM at the time of hardware purchase, when most value is realized only at the time of deployment?
Cisco Spaces DDM delivers value through multiple stages from pre-deployment network validation to post-deployment OS activation and use cases deployment. Additionally, Cisco Spaces DDM is intended to validate the coexistence of different radio technologies to enable/unlock smart spaces RTLS use cases.
What is included in DDM, why am I paying for network validation, OS activation and use case deployment right now?
Cisco Spaces DDM delivers value through multiple stages from pre-deployment network validation to post-deployment OS activation and use cases deployment. It’s important at the HW purchase and design stage to ensure the right hardware is purchased, the right design considerations are taken into account and the infrastructure components are correctly planned. Typically, the highest costs come during hardware installation (cabling, labor, building planning, certifications, power, rack and cooling considerations and more). Ensuring the network is validated to support the intended Smart Spaces outcomes is key to successful outcomes and significantly reducing the potential of needing to redo hardware installation down the road.
What are the DDM inputs, what is the optimal customer journey?
Pre-sales
Sales/customer/partner/CX - Smart Spaces Studio – Use the Smart Spaces Studio to get an accurate pre-sales estimate (+/- 5-10%) of the hardware and software packages needed for Smart Spaces outcomes selected in the studio. Cisco highly recommends using the Smart Spaces Studio prior to procuring Wi-Fi 7 APs, licenses and/or bundles.
https://spaces.cisco.com/smart-spaces-studio/
Pre-deployment
Customer/partner/CX – Continue to use your existing defined processes for AP design (predictive/ap on stick/combo) in Ekahau/Hamina focused on meeting the customer Wi-Fi capacity/performance requirements as well as designing for RTLS. Use the per AP density output from the Smart Spaces Studio as a guideline for your AP design. Use the documented Cisco design guidelines for location outcomes such as AP based BLE indoor navigation and AP based UWB precise location (coming soon). Coming soon you will also be able to automatically apply Cisco specific smart spaces design profiles in Ekahau and Hamina which will allow those tools to consider smart spaces outcomes in their design requirements for placement of planned APs (coming soon).
DDM Validation
Cisco Spaces DDM – The DDM validates that the planned or existing network design provided by the customer/partner will lead to the successful deployment of Smart Spaces outcomes such as precise location and asset tracking, indoor navigation, and more.
DDM Network Validation must be done before the APs are deployed
Inputs to Validation
Recommended: Provide Ekahau/Hamina planned/existing AP designs to Cisco (if possible share Ekahau/Hamina projects to Cisco)
Alternatively: Provide CAD maps for all floors to Cisco (or vector pdf) along with AP placement reference designs
DDM does not create an AP design from scratch
Outputs from Validation
Smart Spaces validated report – DDM will provide a Smart Spaces validated AP report with recommendations to meet all intended outcomes (RTLS, indoor navigation etc.)
Deployment – customer/partner/CX – Install the APs and network components as designed and validated in the previous stages. Note any installation challenges that may necessitate re-positioning APs, and which could alter the validated smart spaces outcomes.
Post-deployment – customer/partner/CX – Continue to use your existing defined processes for post-deployment AP design validation via active/passive site surveys in Ekahau/Hamina focused on meeting the customer Wi-Fi capacity/performance requirements as well as RTLS requirements. Physical site walkthroughs may also help validate installed AP positions against the planned AP designs and DDM validation performed in previous stages.
Spaces OS Activation - Cisco Spaces DDM
Purpose: Guide customers through the initial setup and configuration of the Cisco Spaces platform to enable seamless deployment and use-case readiness.
Key Activities:
Overview of the product and OS deployment plan.
Discuss the Spaces OS Activation process as outlined in the Spaces OS runbooks.
Connect Cisco devices and third-party sensors.
Define location hierarchy and metadata.
Deploy and fine-tune foundational components, including AI Maps.
Provide onboarding materials to customers.
Address and resolve setup blockers.
Outcome:
Ensure the customer’s environment is fully prepared for Smart Spaces use-cases deployment.
Smart Spaces Use Cases Deployment - Cisco Spaces DDM
Purpose: Guide customers through step-by-step use-cases deployment.
Use Cases and Deployment Activities:
Space Explorer
Indoor Navigation
Smart Rooms
Smart Desking
Space Utilization
Occupancy Analytics
And more…
Customer Engagement:
Provide step-by-step guidance for use case deployment
Address key questions to optimize use cases to meet customer needs.
Validation and Support:
Conduct onsite or virtual validations to ensure optimal functionality.
Onsite validations available for Indoor Navigation and Smart Rooms.
Collaborate with TPMs and network specialists to integrate customer-specific scenarios.
Provide guidance for challenging customer environments with recommendations.
What are the key areas the DDM validation is focused on?
Digitize provided Ekahau/Hamina projects and/or CAD maps in Smart Spaces Network Validator
Validate network for key smart spaces use cases:
Indoor Navigation
Occupancy Analytics
Asset Location
Various RTLS outcomes (may include high precision location with UWB)
Validate buildings to optimize smart spaces outcomes by evaluating:
AP Density
Building characteristics which may impact outcomes
AP to AP distance & position
Location design best practices
Smart Spaces validated AP position recommendations to meet all intended smart spaces outcomes (RTLS, indoor navigation etc.)
I am not planning to buy Spaces today and not interested in what it offers, why should I get DDM?
DDM delivers value through multiple stages from pre-deployment validation to post-deployment OS activation and use cases deployment. It’s important at the HW purchase and design stage to ensure the right hardware is purchased, the right design considerations are taken into account and the infrastructure components are correctly planned to be able to deliver smart spaces outcomes in the future.
I am already engaged with an IT partner/MSP do I still need to buy the DDM and what do I get?
The DDM is meant to augment and work with existing customer design processes and partner engagements. Cisco Spaces DDM will work with you through validation, Smart Spaces OS activation, and Use Cases deployment to ensure your network, and your buildings are optimized and ready to support smart spaces outcomes such as precise location and asset tracking, indoor navigation, occupancy analytics and more.
I am very confident about the Ekahau / Hamina AP placement designs that I have created, using my own license, employee skills and knowledge or via partner following Cisco best practices. Are you suggesting the output from these tools is poor, or are you suggesting that the outcomes I want will not work based on my Ekahau / Hamina design?
As Wi-Fi networks become denser and with new outcomes comes added complexity. Existing customer and partner pre-deployment planning/design and post-deployment Wi-Fi validation/tuning will continue to be critical components of the overall journey. The Cisco Spaces DDM is meant to augment and work with existing customer/partner processes. Cisco Spaces DDM will work with you through validation, Smart Spaces OS activation, and Use Cases deployment to ensure your network, and your buildings are optimized and ready to support smart spaces outcomes such as precise location and asset tracking, indoor navigation, occupancy analytics and more.
I am already very confident that my current AP layout works for my use cases ad solutions. I’m just swapping another vendor with Cisco APs – like for like. What is the value I will get from buying DDM?
Even if you are replacing APs like for like, it is not inherently a given that existing or future outcomes would continue to work. Cisco Spaces DDM guides you across network design validation and Cisco specific deployment criteria which is more than just ‘telling me where to place the APs’. Many smart spaces outcomes that are specifically delivered by Cisco, for example, Indoor Navigation via Cisco Spaces also carry learnings from deployments done by Cisco. Cisco Spaces DDM will work with you through validation, Smart Spaces OS activation, and Use Cases deployment to ensure your network, and your buildings are optimized and ready to support smart spaces outcomes such as precise location and asset tracking, indoor navigation, occupancy analytics and more. It may still be possible that as part of DDM network validation, we may find that your existing deployments work well and you wouldn’t need any changes, but that’s step one of what DDM will validate for you.
I have multiple partners who I engage at various stages of my deployments. I have a partner to do my procurement decisions, another to help me deploy the software and lastly, a MSP for management of the infrastructure. Can DDM help me solve for this mess?
The DDM is meant to augment and work with existing partner engagements. Cisco Spaces DDM will work with you through validation, Smart Spaces OS activation, and Use Cases deployment to ensure your network, and your buildings are optimized and ready to support smart spaces outcomes such as precise location and asset tracking, indoor navigation, occupancy analytics and more.
Does DDM validation replace my normal AP planning/design process?
No, the Cisco Spaces DDM is meant to augment your existing AP planning/design process. As Wi-Fi networks become denser and with new outcomes comes added complexity. Existing customer and partner pre-deployment planning/design and post-deployment Wi-Fi validation/tuning will continue to be critical components of the overall journey. Cisco Spaces DDM will work with you through validation, Smart Spaces OS activation, and Use Cases deployment to ensure your network, and your buildings are optimized and ready to support smart spaces outcomes such as precise location and asset tracking, indoor navigation, occupancy analytics and more.
Could we use BLE beacons if my AP deployment is not dense enough for indoor navigation, e.g. 2,000 sq.ft/AP?
Technically yes however the DDM will focus on what it takes to deploy BLE based indoor navigation using only APs without needing to use BLE beacons. In circumstances where it’s not possible to augment or use APs DDM can consider where BLE beacons are needed to deliver indoor navigation.
What smart spaces benefits come from a DDM validated medium density AP deployment and similarly what smart spaces benefits do I get with a DDM validated high density AP deployment? Why does density matter?
DDM Validated Medium Density AP Deployment (approx. 1,500 – 2000 sq.ft per AP):
Increased Wi-Fi connectivity capacity over older less dense connectivity designs
Good Wi-Fi and BLE location accuracy (typically 5-7 meters)
Connected Wi-Fi device occupancy for buildings and floors
Good BLE based asset tracking
DDM Validated High Density AP Deployment (approx. 1,000 sq.ft per AP or below):
All Medium Density items mentioned above
Increased Wi-Fi capacity with smaller cells and enhanced performance at short range with 4k QAM
Indoor Navigation using only APs without overlay networks
High Precision Asset Tracking using Ultra-wideband (UWB ≤1 meter in optimized environments)
If we have already purchased the DDM where can we do to get started?
Go to https://spaces.cisco.com/ddm/ and enter your information to get started.
Persona – Partners/MSP
What is it that we are not doing that DDM Is doing?
The DDM is meant to augment your existing AP planning/design process. As Wi-Fi networks become denser and with new outcomes comes added complexity. Existing customer and partner pre-deployment planning/design and post-deployment Wi-Fi validation/tuning will continue to be critical components of the overall journey. The DDM is meant to augment and work with existing customer/partner processes. Cisco Spaces DDM will work with you through validation, Smart Spaces OS activation, and Use Cases deployment to ensure your network, and your buildings are optimized and ready to support smart spaces outcomes such as precise location and asset tracking, indoor navigation, occupancy analytics and more.
Can I use the DDM license within my offering to the customer?
DDM is not currently offered as a partner specific SKU, but if the customer has bought DDM, a partner can access the DDM working with their customers and Cisco through the DDM network design validation, Spaces OS activation, and Smart Spaces use case deployment.
Is DDM a replacement/competition for my offerings that I offer?
The DDM is meant to augment your existing AP planning/design process. As Wi-Fi networks become denser and with new outcomes comes added complexity. Existing customer and partner pre-deployment planning/design and post-deployment Wi-Fi validation/tuning will continue to be critical components of the overall journey. The DDM is meant to augment and work with existing customer/partner processes. Cisco Spaces DDM will work with you through validation, Smart Spaces OS activation, and Use Cases deployment to ensure your network, and your buildings are optimized and ready to support smart spaces outcomes such as precise location and asset tracking, indoor navigation, occupancy analytics and more.
Is there a way to get a pre-sales estimate of the hardware and software I need for different Smart Spaces outcomes?
Ans: Yes, the Smart Spaces Studio will provide an accurate pre-sales estimate of the hardware and software needed for different Smart Spaces outcomes.
https://spaces.cisco.com/smart-spaces-studio/
What are the customer/partner provided inputs that are needed for the DDM validation?
Recommended: Provide Ekahau/Hamina planned/existing AP designs to Cisco (if possible share Ekahau/Hamina projects to Cisco)
Alternatively: Provide CAD maps for all floors to Cisco (or vector pdf) along with AP placement reference designs
DDM does not create an AP design from scratch
Does the customer/partner need to provide a planned/installed AP design for the Cisco Spaces DDM validation ?
Yes, the customer/partner need to provide a planned/installed AP design as input to the Cisco Spaces DDM. The validation will not create an AP design from scratch, the DDM validates existing planned/installed AP designs for smart spaces location outcomes such as indoor navigation, asset tracking, occupancy analytics and more.
Does the Cisco Spaces DDM validation perform detailed Wi-Fi RF planning/analysis?
No, the DDM validation validates existing planned/installed AP designs for smart spaces location outcomes such as indoor navigation, asset tracking, occupancy analytics and more. In most cases, the AP density and position requirements for location outcomes provide adequate Wi-Fi coverage but customers/partners should review any DDM validation recommendations against their Wi-Fi capacity/performance needs.
What are the key areas the DDM validation is focused on?
Digitize provided Ekahau/Hamina projects and/or CAD maps in Smart Spaces Network Validator
Validate network for key smart spaces use cases:
Indoor Navigation
Occupancy Analytics
Asset Location
Various RTLS outcomes (may include high precision location with UWB)
Validate buildings to optimize smart spaces outcomes by evaluating:
AP Density
Building characteristics which may impact outcomes
AP to AP distance & position
Location design best practices
Smart Spaces validated AP position recommendations to meet all intended smart spaces outcomes (RTLS, indoor navigation etc.)
Does DDM validation replace my normal AP planning/design process?
No, the DDM is meant to augment your existing AP planning/design process. As Wi-Fi networks become denser and with new outcomes comes added complexity. Existing customer and partner pre-deployment planning/design and post-deployment Wi-Fi validation/tuning will continue to be critical components of the overall journey. The DDM is meant to augment and work with existing customer/partner processes. Cisco Spaces DDM will work with you through validation, Smart Spaces OS activation, and Use Cases deployment to ensure your network, and your buildings are optimized and ready to support smart spaces outcomes such as precise location and asset tracking, indoor navigation, occupancy analytics and more.
Could we use BLE beacons if my AP deployment is not dense enough for indoor navigation, e.g 2,000 sq.ft/AP?
Technically yes however the DDM will focus on what it takes to deploy BLE based indoor navigation using only APs without needing to use BLE beacons. In circumstances where it’s not possible to augment or use APs DDM can consider where BLE beacons are needed to deliver indoor navigation.
How does DDM determine optimal AP relocation or additional AP recommendations?
Cisco Spaces DDM Smart Spaces Network Validator is used to:
Digitize provided Ekahau/Hamina projects and/or CAD maps in Smart Spaces Network Validator
Validate network for key smart spaces use cases:
Indoor Navigation
Occupancy Analytics
Asset Location
Various RTLS outcomes (may include high precision location with UWB)
Validate buildings to optimize smart spaces outcomes by evaluating:
AP Density
Building characteristics which may impact outcomes
AP to AP distance & position
Location design best practices
Smart Spaces validated AP position recommendations to meet all intended smart spaces outcomes (RTLS, indoor navigation etc.)
If my customer has already purchased the DDM where can they go to get started?
Have the customer go to https://spaces.cisco.com/ddm/ and enter their information to get started.